We (Grassed London Ltd) have made every effort to ensure that the information and content of this website is accurate and up to date. We cannot be held liable for any errors, omissions or changes in price. All products are subject to availability. All images on the website are for illustration purposes only and are intended to give a general guide of how the product may look. The actual product may differ slightly to that in the illustration. All products are usually delivered in rolls unless stated otherwise. A card will be left if no one is home to accept the parcel, and the goods returned to the carrier's local depot to await your contact (additional costs may apply). We will endeavour to contact you to arrange a suitable day for the delivery.
1 - ORDERING
We have two methods in which you can place your order: Telephone and Internet. All orders must be paid for in full before they will be shipped.
2 - DELIVERY
All orders are processed and shipped in the order that they are received. Delivery times may increase around holidays and peak shipping seasons. The freight delivery service you receive may vary among carrier companies. Since most carriers deliver to the curb side immediately adjacent to their vehicle on both standard and pallet delivery services and regard inside delivery as an extra service cost, it may be necessary for you to assist or move a product into your home. If you have alternative delivery requirements, please contact us prior to dispatch of your order. Be sure to include a phone number in case the carrier needs to notify you of something in relation to your arranged delivery. If you need your order to be shipped to an alternative address to the billing address, please let us know. Although we will make every effort to amend mistaken delivery addresses after the order has been placed, we cannot be held responsible for late deliveries if the incorrect address has been specified by the customer. If the parcel must then be forwarded to a new address, we reserve the right to charge re-delivery / forwarding fees for this service if necessary and also reserve the right to deduct any such fees from any refund given should the order be subsequently cancelled. Pricing on each delivery service may vary due to the size and nature of your order, as well as the care required for your delivery. Shipping charges will be added prior to completing your order and any additional surcharges due to your delivery location may be added depending on the situation. Please be aware that Grassed Up will not entertain any claim for compensation because of a late delivery, which is due to a third party carrier and is out of our control. Special instructions are a non-guaranteed request and are carried out at the carrier’s discretion. Any claims of this nature should be taken up directly with the carrier. You can also opt for the order to be left in a 'secure location' but only provided that a signed discretionary note is left for the courier to take as proof of delivery. If the order is then left in this location by the delivery driver, and is subsequently stolen, Grassed Up or the carrier cannot be held responsible for following your instructions.
3 – GRASS CUTTING
Orders placed for flooring cut from different rolls / pieces can differ slightly in their colour variation. If you require more than 1 cut, please inform us upon placing your order and we will make every effort to ensure cuts are taken from the same roll where possible. This is not a guaranteed service and we cannot be held responsible for slight colour variation which occurs as a result of cuts being taken from different rolls.
4 – ROLL SIZING
The width of your flooring will always be specified during the selection process, however on rare occasions the manufacturer’s size may vary by a margin of up to approximately +/- 3%. We would always advise customers to take this into account when deciding on the measurements to purchase. We would always advise that if in doubt, buy slightly more than required rather than being disappointed if your order is slightly shorter than required. We cannot be held responsible for orders which are too short or too long within these standard manufacturing tolerances.
5 – CANCELLATION & REFUSAL
We reserve the right to refuse or cancel any order at any time prior to completed delivery, without being liable for any damages or costs incurred.
6 - OWNERSHIP Grassed Up London Ltd shall remain the owner of all goods, until the full amount of invoice value has been paid. No return of goods will be accepted which have been supplied in accordance with the Purchaser’s order.
7 – DISTANCE SELLING REGULATIONS 2000
You have a right to cancel your order (prior to shipment, see cancellation terms below) for any item purchased on this website, for a full refund. However, if an order has already been shipped and has left our possession, we will require you to pay the associated costs of returning the item to us before we will refund the purchase. Also, under the Distance Selling Regulations, you have 14 statutory working days starting from the working day after you have received your order, to cancel and return the product for a full refund. However, the buyer is required to pay all postage costs back to Grassed Up and the product must be unused and in the original packing. If the product has been used (fitting / attempted fitting) or you do not have the packaging, this will be deemed as acceptance of goods and we will accept or decline the return at our discretion, based on the terms of our Returns Policy.
Any unpaid freight charges will be deducted from your refund. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery will not fit through any doors or stairwells and the product is subsequently returned or refused, you are responsible for all outward and return carriage costs. Please be aware that bespoke items also carry a minimum Bespoke Cutting Fee. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of delivery easily. We include product weights and dimensions on our website where available, and if you are unsure about anything you must call us before placing the order.
8 - WARRANTY
Manufacturer’s warranty covers artificial grass products for a minimum of 36 months from the date of invoice which covers UV Rays. We will replace goods not found to conform to warranty. The seller takes steps where deemed necessary to bring the goods into a state where the item is free from such defects, providing the alleged fault is not the result of accidental or wilful damage or normal wear and tear.
9 - DAMAGED/MISSING ITEMS
If the parcel(s) you receive have any damage on the exterior packaging you must check the contents and list the damage on the driver's delivery note, if the words 'goods delivered in good condition' are on the delivery form next to your signature they need to be crossed out also. If you are at all worried about the goods being damaged, you must sign for the goods as ‘Damaged’ on receipt. Any damage must be reported to Grassed Up within 48 hours of signing. If someone else is signing on your behalf they must be made aware of the above. If the roll is damaged and you have failed to make any attempt to list this on the delivery note, Grassed Up or the carrier cannot be held responsible. This does not affect your statutory rights and in the event of the goods being faulty, they will be repaired or replaced. We cannot accept liability for items that go missing after delivery.
10 - FORCE MAJEURE
Smart Direct (Europe) Ltd will not be liable to the purchaser for any breach of contract arising from or which may have been caused by an act of God, force majeure, war, riot, civil commotion, government order, direction or legislation by fire, accident, strike or other industrial action, adverse weather conditions, delays in transport or by any other matter over which Smart Direct (Europe) Ltd has no control.
11 - CUSTOMISED GRASS / PRODUCTS
Customised products cannot be returned once they have been dispatched, unless item is proven to be faulty. We also cannot accept returns of any product if it is found that the problems resulted from the product being incorrectly installed/stored/cut by you (the customer).